we do no accept returns or exchanges.
all desserts are prepared and baked to order so we do not offer refunds. however, if you are not happy with your purchase, please give us a call at 818.839.1032 or email firstname.lastname@example.org and let us know how we can better serve you. you're our #1.
as stated in our sales terms + conditions policy, we are not able to offer refunds on shipping due to courier negligence. you may see heaven when you taste our cookies, but we're not god. thus, we aren't responsible for delays in shipment due to weather, busy holiday seasons, or other unforeseen circumstances.
if you wish to cancel your order, you must do so at least 24 hours ahead of your scheduled shipment/pickup/delivery time. since all desserts are baked to order, we will not be able to refund your purchase if cancelled within the 24 hour window. moral of the story: don't cancel. eat more cookies.