Shipping, Delivery, Pick-Up & Return Policy
if you want same day delivery/pick up, just give us a call. we will do our absolute best to accommodate. 818.839.1032
feel free to include a custom note at no charge (25 words or less). please include this in the notes section of your cart page.
SHIPPING (U.S. ONLY)
cookies will be shipped out monday-wednesday via UPS only. all shipping orders received wednesday-sunday will be processed on the next available shipping date.
you may see heaven when you taste our cookies, but we're not god. thus, we aren't responsible for delays in UPS shipment due to weather, busy holiday seasons, or other unforeseen circumstances.
LOCAL DELIVERY (LA ONLY)
we're proud to offer hand delivery within the greater los angeles area. fees may vary depending on location. if the zip code you provide does not return an option for local delivery, then try UPS shipping instead.
you can request contactless delivery in the notes section of your cart page.
it's preferred that someone be present at the destination address to receive your order. but we understand if that's not possible. so if no one is available to receive your order, the driver will use their sole discretion to leave in a safe and secure place. additional charges may apply for subsequent delivery attempts. brady's bakery is not responsible for lost, stolen, or damaged unattended packages.
for same day local delivery, please call us to check availability.
when you arrive, just hang out in your car and call 818.839.1032 - someone will come out to hand off your order.
we do no accept returns or exchanges.
REFUNDSall desserts are prepared and baked to order so we do not offer refunds. however, if you are not happy with your purchase, please give us a call at 818.839.1032 or email email@example.com and let us know how we can better serve you. you're our #1.
we are not able to offer refunds on shipping orders due to UPS issues and delays.
if you wish to cancel your order, you must do so at least 24 hours ahead of your scheduled shipment/pickup/delivery time. since all products are baked to order, we will not be able to refund your purchase if cancelled within the 24 hour window. moral of the story: don't cancel. eat more cookies.