Shipping, Delivery, Pick-Up & Return Policy
all orders are B2O - baked. to. order. feel free to place your order on this site for pickup or nationwide shipping. for local delivery in los angeles, check out your options here. we welcome walk-up orders!
SHIPPING (U.S. ONLY)
we know shipping costs can be hefty, so we're proud to offer a $10 flat rate 1-3 day (california recipients) and 3-5 day (recipients outside california) shipping option. subscribers of our cookie monster box receive 2-3 day express shipping.
please note: due to covid-19 UPS, FedEx, and USPS have temporarily suspended their service guarantees, so your shipment may be delayed without warning. we will do everything we can to help you with your shipment, but what might normally take 2-3 days for transit, might take longer. thank you for your patience.
at this time, cookies will ship out from our los angeles kitchen on mondays only. orders received after 10a PST monday will ship the following week. if you're shipping within california and you place your order after monday, we will use our discretion on whether we ship out that week or the following week. holidays and periods of high traffic will affect shipping times. specific shipping dates cannot be guaranteed.
each cookie is individually wrapped to keep them as fresh as possible. they're packed neatly in a box and sealed with twine, making them gift-ready.
also, you may see heaven when you taste our cookies, but we're not god. thus, we aren't responsible for delays in shipment due to weather, busy holiday seasons, or other unforeseen circumstances.
LOCAL DELIVERY (los angeles only)
if you live in los angeles and want local delivery, click here to order through one of our trusted delivery partners! if local delivery isn't available for your area, then feel free to shop directly on this site and select shipping or pickup from the cart page.
for large orders over 4 dozen, contact us for additional delivery options.
you can request contactless delivery in the notes section of your cart page.
PICK-UP AT BRADY'S
when you arrive, just walk up to the "food pickup" window at the front of the building and provide your name and order number to the person behind the counter. they'll be glad to hand your order off to you! if your order isn't ready yet, feel free to call us to check on the status.
please note: our bakery is located in a gated community of other restaurants, which is why you may not immediately see our signs from the street. just look for the "food pickup" signs, and you'll be taken care of.
YES! we welcome walk-up orders! come on in! remember: all goodies are B2O - baked. to. order. so there will be a small wait. check out our walk up hours here.
please note: our bakery is located in a gated community of other restaurants, so just ask the front desk to buzz you back to brady's bakery - kitchen #6.
we do no accept returns or exchanges.
all desserts are prepared and baked to order so we do not offer refunds. however, if you are not happy with your purchase, please give us a call at 818.839.1032 or email email@example.com and let us know how we can better serve you. you're our #1.
we are not able to offer refunds on shipping orders due to transit issues and delays.
if you wish to cancel your order, you must do so at least 24 hours ahead of your scheduled shipment/pickup/delivery time. since all products are baked to order, we will not be able to refund your purchase if cancelled within the 24 hour window. same day orders will not be refunded once confirmed. moral of the story: don't cancel. eat more cookies.
to cancel your monthly cookie box subscription, just email firstname.lastname@example.org before your next billing date.