Shipping, Delivery, Pick-Up & Return Policy
if you are in need of same day delivery/pick up, just give us a call. we will do our absolute best to accommodate. 818.839.1032
if you're sending your desserts as a gift, feel free to include a custom note at no charge. please include this in the notes section of your cart page.
SHIPPING (U.S. ONLY)
cookies will be shipped out monday-wednesday via UPS next day air, 2nd day air, or 3rd day air to ensure you receive the freshest cookies possible with minimal chance of delay. all shipping orders received thursday-sunday will be processed on the following monday. ground shipping is available for california customers only.
you may see heaven when you taste our cookies, but we're not god. thus, we aren't responsible for delays in shipment due to weather, busy holiday seasons, or other unforeseen circumstances.
LOCAL HAND DELIVERY (LA ONLY)
we're proud to offer hand delivery within the greater los angeles area. fees will vary depending on location. if the zip code you provide does not return an option for local delivery, then try shipping instead.
someone must be present to receive the hand delivery. we will not leave packages unattended, so please coordinate according to the time slot you select. additional delivery charges will be incurred for subsequent attempts if no one is able to accept the delivery.
for same day hand deliveries, please call us to check availability.
IN STORE PICK UP
when you arrive, hang out in your car or on your skateboard. call 818.918.2168 and someone will come out to you to hand off your goodies.
we are a home based bakery and do not advertise our full address to the public. if you select this option at check-out, you will be given the address at that time. please be sure to arrive within the hour you select for pickup. if you're running late just call us so we can make sure a baker is around to hand off your order.
Returns/Exchangeswe do no accept returns or exchanges.
Refundsall desserts are prepared and baked to order so we do not offer refunds. however, if you are not happy with your purchase, please give us a call at 818.839.1032 or email firstname.lastname@example.org and let us know how we can better serve you. you're our #1.
as stated in our sales terms + conditions policy, we are not able to offer refunds on shipping due to courier negligence. you may see heaven when you taste our cookies, but we're not god. thus, we aren't responsible for delays in shipment due to weather, busy holiday seasons, or other unforeseen circumstances.
if you wish to cancel your order, you must do so at least 24 hours ahead of your scheduled shipment/pickup/delivery time. since all desserts are baked to order, we will not be able to refund your purchase if cancelled within the 24 hour window. moral of the story: don't cancel. eat more cookies.