shipping, delivery, pick-up & return policy
SHIPPING (U.S. ONLY)
as of august 28, 2024 | our shipping rates and offerings have been updated to offer customers the best possible value and now include FedEx 2 day shipping for cross country shipments. we still offer a $0 shipping option for orders of $70 or more* and subscribers of our cookie monster box will receive FedEx 2 day shipping.
all shipping carriers have continued to suspend their service guarantees, and thus brady's bakery cannot guarantee on time arrival.
bulk shipping orders over 4 dozen cookies may incur additional shipping costs. please contact brady's via our catering page for pricing information.
for tips on how to store and reheat your cookies once you receive them, check out our cookie care page.
how it works |
cookies ship out from our los angeles bakery on mondays & tuesdays only. orders are typically cut off at 12pm PST the friday before. holidays and periods of high traffic will affect shipping times. specific arrival dates cannot be guaranteed, so we suggest you plan ahead as best you can.
each cookie is individually wrapped to keep them as fresh as possible. they're packed neatly in a box, making them gift-ready.
even though you select the monday or tuesday of your choosing before checkout, we reserve the right to change the day to either that monday or tuesday (within that same week) depending on business needs and shipping destination. again, we do not guarantee specific delivery dates.
you may see heaven when you taste our cookies, but we're not god. thus, we aren't responsible for delays in shipment due to weather, busy holiday seasons, or other unforeseen circumstances.
need to report a lost, damaged, or undelivered package? reach out to us here.
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LOCAL DELIVERY (southern california)
we offer local delivery! click here to get your order started. if local delivery isn't available for your area, then feel free to select pickup instead, or shop directly on this site and select shipping from the cart page.
for large orders over 4 dozen, contact us for additional delivery options.
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PICK-UP AT BRADY'S
click here to get your pickup order started.
picking up from our main glendale bakery? look for signs directing you to glendale commercial kitchens. when you arrive, park in the lot behind the building, then walk through the double black doors on the far left and go to the food pickup area. having trouble? just give us a call and we'll come out to assist.
for our hollywood and culver city outposts: find street parking and walk to the lobby of the facility where you can check in and have your order handed off to you. please note that these other facilities are run by a 3rd party company and they cannot process any changes or cancellations to your order.
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RETURNS/EXCHANGES
we do not accept returns or exchanges.
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REFUNDS
we do not offer refunds. however, if you are not happy with your purchase or would like to inquire about an order error, please reach out to us via our contact page and we'll get back to you as soon as possible. you're our #1.
we are not able to offer refunds on shipping orders due to transit issues and delays. subscription orders are non-refundable.
if you've placed a pickup/delivery order via a 3rd party app (doordash, ubereats, etc.) please go through them for any refunds, cancellations, or changes.
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ORDER & SUBSCRIPTION CANCELLATIONS
if you wish to cancel your order, please contact the bakery as soon as possible. additional processing fees may apply. if preparation has already begun, we will not be able to cancel & refund your order. moral of the story: don't cancel. eat more cookies.
to cancel your monthly cookie box subscription, just email order@bradysbakery.com before your next billing date, but after your final box ships out. we are not able to program subscription cancellations for the future. subscription orders are non-refundable.
