Shipping, Delivery, Pick-Up & Return Policy
all orders are B2O - baked. to. order.
SHIPPING (U.S. ONLY)
we know shipping costs can be hefty, so we're proud to offer a $10 flat rate nationwide shipping option AND $0 shipping for orders of $60 or more*! subscribers of our cookie monster box receive 2 day express shipping.
*please note: bulk shipping orders over 4 dozen cookies may incur additional shipping costs. please contact brady's via our catering page for pricing information.
UPS and FedEx have continued to suspend their service guarantees, so your shipment may be delayed without warning. we will do everything we can to help you with your shipment, but what might normally take 2-3 days for transit, might take longer. thank you for your patience.
how it works |
cookies ship out from our los angeles bakery on mondays only. holidays and periods of high traffic will affect shipping times. specific arrival dates cannot be guaranteed, so we suggest you plan ahead as best you can!
each cookie is individually wrapped to keep them as fresh as possible. they're packed neatly in a box and sealed with twine, making them gift-ready.
also, you may see heaven when you taste our cookies, but we're not god. thus, we aren't responsible for delays in shipment due to weather, busy holiday seasons, or other unforeseen circumstances.
LOCAL DELIVERY (los angeles only)
if you live in los angeles and want local delivery, just click here! if local delivery isn't available for your area, then feel free to select pickup instead, or shop directly on this site and select shipping from the cart page.
for large orders over 4 dozen, contact us for additional delivery options.
PICK-UP AT BRADY'S
click here to get your pickup order started. when you arrive, stay in your car and move through the drive-thru. you'll be directed to our kitchen and we'll hand off your order to you curbside!
please note: our bakery is located in a gated community of other restaurants (grand food depot), which is why you may not immediately see our signs from the street. just look for the drive-thru signs and you'll be taken care of.
since all of our cookies and bread pudding are baked to order, we strongly suggest you place your order in advance through our website. this will ensure your order is fresh and ready by the time you arrive.
however, if you can't order ahead of time, there is an on-site kiosk at the front of our facility for you to place your order! check out the options here. prep time is usually 20-30 minutes, but sometimes a tad quicker.
we do no accept returns or exchanges.
all desserts are prepared and baked to order so we do not offer refunds. however, if you are not happy with your purchase, please give us a call or email email@example.com and let us know how we can better serve you. you're our #1.
we are not able to offer refunds on shipping orders due to transit issues and delays.
subscription orders are non-refundable.
if you wish to cancel your order, you must do so at least 24 hours ahead of your scheduled shipment/pickup/delivery time. additional processing fees may apply. since all products are baked to order, we will not be able to refund your purchase if cancelled within the 24 hour window. same day orders will not be refunded once confirmed. moral of the story: don't cancel. eat more cookies.
to cancel your monthly cookie box subscription, just email firstname.lastname@example.org before your next billing date. subscription orders are non-refundable.